Answers

GENERAL

The corporate office is located in Coral Springs, Florida with satellite offices and studios around the world including:

• Orlando, Florida
• New York
• United Kingdom
• Italy
• Australia

You can contact us by telephone, fax, regular mail or email. We are available 365 days a year, including nights, weekends and holidays. We respond to emails immediately and we are always happy to help.

Email Address: bpa999@aol.com

Mailing Address:
BestPriceArt.com
4613 N University Drive, Suite #244
Coral Springs, FL 33067

Telephone number: 954-803-5080
Toll free customer service: 1-888-335-3434
Fax: 954-697-0700

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SHOPPING

Yes, that is correct. We ONLY sell 100% hand painted oil paintings by the most skilled artists. We recreate the genuine oil paintings brushstroke by brushstroke, the same way the Old Masters recreated the originals by using quality canvas, quality brushes and quality paints. We do not use posters that are glazed, nor giclees. All our paintings are hand painted using timeless techniques passed down from generation to generation like the Old Masters used.

Yes, we are happy to help and review the process. All of our oil paintings are hand-painted on a blank canvas by very talented artists. Just like the Old Masters use to paint.

BestPriceArt.com's oil paintings are museum and portrait quality hand painted, in excellent condition and are not photographs, not giclees and not posters that have been transferred to canvas and not prints that have been glazed.
GENUINE, ALL HAND PAINTED.
Click here to see a visual sample of a painting in progress.

Most of our artists sign the paintings with their name. If you prefer the paintings not be signed, please let us know at the time of your order and we are happy to help.

Yes, we can reproduce an oil painting from any print, .jpg visual, poster, photograph, etc. The prices for custom recreations will be priced according to the size and detail of the subject. If you have the name of the artist and image, or have a visual which you can either mail or email to us, please click here to request a custom image.

Yes, we can reproduce a hand-painted oil on canvas portrait painting from your photograph. Click here to request a custom image.

We are happy to help and recommend that you email or mail us some other visuals too. The artists are very skilled and can use elements from a few photographs and combine them for your portrait painting.

Not a problem at all! The artists have done this many times before and it is a very common request to make adjustments. There are no extra charges for us to do this for you. We want to make sure that your portrait comes out exactly like you have planned and we are happy to help.

Yes, absolutely! We have done this before and happy to help. Click here to see an example.

Yes, absolutely! We have done this before and are happy to help.

Yes, absolutely! We have done this before and are happy to help. We can take people, pets and other elements from different photographs and combine them together. All paintings are custom made and we can make them anyway that you would like.

Yes, we understand your concern and yes, we have a 100% Satisfaction Guarantee. That includes portrait paintings too! Click here to see our 5-Star Guarantee policy.

Yes, absolutely! For all portraits, we always email a visual to our customers to approve the portrait. If from the visual, you see things that need to be fine-tuned, not a problem at all. The artist will make the adjustment and resend the visual for approval. Our artists are very skilled and the artist who will be painting your portrait specializes in portrait paintings and will do an amazing job.

For the Old Master paintings, when you search and click on a painting visual that you like, you will see the prices for the paintings in your shopping cart. The prices are listed for the standard sizes. If you are interested in ordering a different size, please contact us and we are happy to quote a price for you.

For the portrait paintings, they are priced by size and the number of people or pets. Please click here to request a custom image and we are happy to price your portrait for you.

Yes, absolutely! Not a problem at all! We usually request payment in full, but since this is the first time that you are doing business with us, you can send in a 25% deposit, and then the balance when the painting is approved and ready to be shipped. We will immediately ship the painting and then you let us know what you think when the painting arrives.

Yes, we offer stretching and framing services and we are happy to help. Contact us to order stretching and framing services.

Not a problem at all! If you are not sure of the name of the image, we have a FREE search service to help locate your favorite images for you. We have over 150,000 images available and if you fill out our custom painting request form and let us know as much information as possible about which image that you are looking for, we will be glad to help. Click here to request a custom image.

Yes, we can reproduce the Old Masters. The oil paintings are painted by the world's finest artists. They are replicas and will look just like the original Old Masters.

Yes, absolutely. You can send us a great photograph and one of our artists will replace the Old Master's face with your face. The photograph that you send should have your face looking in the same direction as the person in the original painting. Please email a photograph in which the artist can clearly see your features. Click here to request a custom image.

The images on our website are in the public domain and are not infringing on the artist's rights. If you see an image that you think may be unlicensed, please notify us immediately. Click here to contact us.

We use standard sizes on our website for the painting offerings, but we do offer the paintings in other sizes too. If you want to order the Old Master's original size or another size which will keep the same proportion of the original painting, we are happy to help. Please let us know the image and the size you need, and we would be happy to quote you a price. If you are not sure of the exact size that you would like to order, please let us know the approximate size of either the length or the width and we will calculate the other dimension so that the painting keeps to the same ratio and shape as the original. Click here to request a custom size.

There is no limit as to the size of the canvas that you can order. We specialize in Murals on Canvas and can make the painting any size that will work the best for you.

Yes, we have many artists who offer original paintings. Please email and let us know what style painting you are looking for and we are happy to help. Click here to order original art.

We do not have a catalog that we can mail since our inventory is changing daily. We request that you use our website for the images that we offer, and please also remember that the artists take special requests so that you can email or mail any image and we would be happy to help.

Yes, we have one of the best affiliate programs. Please contact us and we are happy to set you up as an affiliate. Click here to sign up as an affiliate.

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FRAMING

Yes, we are now providing stretching and framing assistance to customers who are located within the continental U.S. for paintings that are 30" x 40" and smaller. If you are in South Florida, we can offer framing for paintings that are larger than 30" x 40" for local delivery.

You can either select the frames from the shopping cart at the time you are placing your order or you can add framing to an existing order by emailing us. If you have more than 1 painting, please include a message as to which frame belongs to each painting. Click here to contact us.

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ORDERING

It's easy to order at BestPriceArt.com. If this is your first time buying one of our Master Paintings, or if you are sending a gift to someone, you'll want to place items in your shopping cart and proceed to checkout through our secured site. If you are ordering one of our Custom Paintings, click here to view our detailed ordering process.

Not a problem at all! We are happy to help. Please email us and let us know which artist, image, size, preferred method of payment and we will make sure that everything goes smoothly for you. Click here to contact us.

Many paintings take approximately 12 to 14 days to complete depending upon the size and the detail of the image. If you have a deadline to meet, please let us know. All paintings are then reviewed by our Quality Assurance Associate which is under the direction of one of the co-founders of BestPriceArt.com. Once the artwork is completed, the painting needs to properly dry and then your package is immediately shipped. For larger paintings and paintings with a lot of detail, the paintings will take a little longer to complete. The whole process from the artist completing the oil painting, quality control, drying time and shipping takes approximately 4 to 6 weeks. All paintings are hand painted by very skilled artists and the paintings are worth waiting for!

Once you are logged in, you can select "My Account" and your present profile will be displayed for you to make any changes.

Not a problem at all! Click here if you forgot your password and we'll be happy to send your password via email to your registered email address.

All prices on our site are listed in U.S. dollars. We accept Amex, Visa, Master Card, Discover Card, Checks, Western Union or money orders in U.S. dollars drawn on a U.S. bank. All orders are confirmed within 24 hours of receipt.

We usually request payment in full, but if you are more comfortable, a 25% deposit for the artist to start the painting would be okay too.

Upon request, we are happy to email you a visual of your painting when the artwork is completed for your review. If at that time, there's anything you would like the artist to change, not a problem at all. The artist is always happy to help. Once the visuals are approved, we request the balance and then we will ship your painting.

All our customers are always very happy, and we promise that you will be too. That is why we have such an amazing 100% full money refund policy. We guarantee the quality on all our artwork because we want you to be completely satisfied.

YES, it is definitely safe to use your credit card!

BestPriceArt.com uses a secured server to protect all information that is transferred electronically. Our secure server software is the industry standard and among the best software available today. For secured E-Commerce transactions, it encrypts all of your personal information including credit card numbers, name and address so that it cannot be read as the information travels over the internet.

We have a safe shopping guarantee. BestPriceArt.com will not sell or transfer any customer's personal information to third parties.

Not a problem at all! We do encourage our customers to place their orders over the internet using our secured online ordering system, but if you prefer not to use our online charging option, we are happy to help. If you feel more comfortable you can request us to email a credit card authorization form to you and you can fax or mail back the form to us or you can click here for the Credit Card Authorization form which you can print and send back to us. Please do not call us with your credit card numbers, because our merchant bank requests that we do not accept credit card numbers over the phone.

We also accept personal checks, bank checks and money orders which can be mailed to us. Please make checks payable to BestPriceArt.com. Include the title of the painting, the size, your name, email address, mailing address and daytime telephone number. For wholesale orders and large orders, we accept bank checks.

BestPriceArt.com's corporate office is located in Florida. We are required by law to collect 6% sales tax on orders being shipped within the state of Florida. If you are tax exempt, please provide documents where appropriate.

Please check your confirmation email to see the approximate scheduled delivery date. If you have any questions or need additional information, please email us.

BestPriceArt.com is recognized as having the finest painters and you will be proud to give the gift of art through a BestPriceArt.com gift certificate.

Gift certificates can be purchased in any denomination. Each gift certificate is individually numbered so if it gets misplaced, you can be assured your purchase is completely secure.

Please email and indicate the following when purchasing a gift certificate:

• • Your name, address, email address and telephone number
• • The recipient's name, address, email address and telephone number
• • The message you want on the gift certificate
• • The amount of the gift certificate

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SHIPPING

Yes, BestPriceArt.com can ship to any destination in the world absolutely FREE!

Yes, not a problem at all. Once you have established an account with us, please enter the “ship to address” in your Address Book. Your Address Book keeps your shipping addresses and billing addresses on file, allowing you quicker service in the future.

For all destinations, we offer FREE professional packaging, FREE handling, FREE insurance and FREE SHIPPING!!! For oversized paintings not listed on our website, we will review shipping options with you at the time you place your order.

We are proud of our artwork and we make sure they are delivered to you in excellent condition. We pay for the shipping and insurance to assure that all packages arrive to you safely, securely and quickly. Orders are shipped via UPS and are shipped insured at no extra charge. International shipments are shipped via the U.S. Postal Service.

Yes, if you live near or are visiting our area, you may pickup your purchases at our facility. Please email to schedule an appointment prior to picking up the merchandise and we will arrange a convenient time.

To accommodate this request you must place separate orders. Add your selection to the shopping cart and check out for each different shipping address. If you need assistance, please contact us and we are happy to help.

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WHOLESALE AND QUANTITY

Yes, BestPriceArt.com has a wholesale division. We wholesale directly to interior designers, architects, corporate art buyers, galleries, furniture stores, etc. Wholesale prices can be quoted for quantity purchases after proper credentials are provided to us. When requesting quantity wholesale prices, please include the name, location and type of business.

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Other Services

We're sorry, at this time we are not offering this service.

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Guarantee

SIMPLE... We have a 5-Star, 100% Satisfaction Guarantee policy or FULL MONEY REFUNDS on all artwork. NO RISK! NO SURPRISES! ALWAYS SHOP and BUY with confidence.

We have been in the art business SINCE 1978 and have never had an unhappy customer. That is something nice that we like to share with everyone so that you have complete confidence in purchasing from BestPriceArt.com.

You are welcome to visit the Better Business Bureau to confirm that we are a reliable company in the best standing and rated AAA+++.

Please be assured that we want you to be happy with everything that you purchase from our company. We want you to love your paintings and enjoy the artwork. We do not want you to keep anything that you do not absolutely love. We are very confident that BestPriceArt.com's oil paintings are the ABSOLUTE best and we understand that it is difficult shopping on the internet which is why we have our policy.

If, when you receive your visual or your painting, there are things which need to be fine-tuned, not a problem at all. The artists are happy to make the adjustments. When the adjustments are made, we email a visual for your approval and then send the painting.

Once again, if for any reason you are not happy with your painting, (which we know you will be), we will give you a 100% refund on ALL artwork.

You will only receive the highest QUALITY PRODUCTS, best SERVICE and best PRICES from our company. Our customers always tell us that we have the best quality products at the best prices. Please click here for Customer Testimonials to see what everyone is saying about our products and service.

If you think you have found the same product at a less expensive price, and can prove it to us, please take the BestPriceArt.com Challenge. Sometimes it is easy to be fooled by others selling for less! Click here for the BestPriceArt.com challenge form. If you can prove that someone else has the same product, all things equal, for less, your painting will be 25% less than the other company. (So far to date, no one has been able to win the challenge!) We recommend that you contact us BEFORE you make a purchase elsewhere. So many times we have heard, “I thought it was the same product and tried the other company and I was not happy at all.” At BestPriceArt.com you will ALWAYS be pleased.

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Returns and Damages

You must email us within 3 days of receipt of merchandise. Pack your purchase in the original packaging it was shipped in and return the package fully insured for the purchase value within 7 days to:

BestPriceArt.com
4613 North University Drive, Suite #244
Coral Springs, FL 33067

Please include all the necessary information to process your return such as your packing slip, the return authorization number and a note stating the reason for the return. If you do not have the packing slip, please include a note with your order number, your email address, the first and last name the order was placed under and the reason for the return. The artists are not responsible for incorrect images or sizes ordered. It is the customer's responsibility to confirm images and sizes upon placing the order.

All artwork is professionally packaged to assure a safe delivery. If in the unusual situation that your package does arrive damaged, please not to worry! You must email us within 3 days of receipt of merchandise so that we can immediately notify the shipper and work on replacing your artwork as soon as possible. All damaged shipments require prior authorization from BestPriceArt.com before the package is returned and you must contact us within 3 days of receipt of merchandise. BestPriceArt.com will make arrangements to have the damaged artwork inspected, replaced and picked up. All original packaging, documentation and shipping materials must be saved. Unauthorized returns will be refused.

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