Here’s the most frequently asked questions about our company and our products. If you don’t find the answer to your question, please feel free to CONTACT US.
- Can you please tell me about your company so that I am comfortable ordering?
Yes, we are always happy to help. BestPriceArt.com is a third generation family-owned Art and Framing Business. We have built our business upon referrals from thousands of satisfied customers. Our corporate office is located in the United States with satellite offices throughout the world.
We have a superb reputation and we are the most reliable and responsible company. We treat our customers with great respect and we value and appreciate your business. Please see what our customers are saying about us: Please visit our CUSTOMER TESTIMONIALS.
- What kind of Artwork do you sell?
At BestPriceArt.com, we offer hand-painted oil paintings on canvas including, upon special request Charcoal, Pastel and Pencil sketched artwork. All artwork, except in-stock offerings are custom and made especially for you.
- Are these Paintings hand-painted?
Yes, absolutely! On our site, we have included visuals of the painting process so that you can see that the artists start with a sketch on a blank white canvas. BestPriceArt.com’s paintings are not canvas transfers, not giclees, not photographs that are glazed and not computerized images printed on canvas. They are REAL and ORIGINAL paintings done as oil on canvas painted brushstroke by brushstroke or as Charcoal, Pastel and Pencil Sketch. Please see our PAINTING PROCESS.
- Do you provide Certificates of Authenticity?
Yes, absolutely! Upon request, your order will come with a Certificate of Authenticity receipt at no additional charge.
- Will my Painting look like the Old Masters and/or my images that we submit?
At BestPriceArt.com, we strive for a high degree of image accuracy. Our artists are able to achieve this because they are the most skilled and specialize in this type of art. All of our paintings are made by hand and contain the same brushstrokes and techniques used by the original master artists. Since all of our paintings are hand made and not computer generated, there is always a slight variation between the recreation and the original painting. If at the time when you receive your visual for approval, you have a request for fine-tuning, it is not a problem and we are happy to help. In order for adjustments to be made, all requests must be made with 30 days from the date the visuals are sent so that the artist will still be available to do the fine-tuning. To see samples of our paintings and our amazing quality, please visit the COMPARISON SECTION SHOWING THE ORIGINAL VISUAL VS THE CUSTOMER’S RECREATION.
- How long will my Painting take to complete? Due to the high demand of our paintings, especially during our 50% off Sale, most Paintings take approximately 3-4 weeks to complete depending upon the size of the painting and the detail of the image being painted. If your painting is for a special occasion and you need it quicker, please let us know at the time your order is placed and we will do our best to help.
- How do I place an order?
It is easy and secure to place an order at BestPriceArt.com. Orders can be placed through our website’s shopping cart, through our custom order form, by emailing us, by mailing us or by calling us. If you have any questions along the way, please contact our Customer Service and Design Team.
We can be reached 7 days a week by email or by phone.
Email 24/7 at email@example.com
Call: 7 days a week from 9:00am to 9:00pm EST
US Customers: 1-888-335-3434
International Customers: 1-954-803-5080
SHOP FOR A PAINTING.
- Do the artists at BestPriceArt.com take special requests?
Yes, our artists always accept special requests that they are happy to help with. When you upload or email your photo, please explain exactly what you would like to add, modify or delete from your painting. We can change the background, we can eliminate figures and/or objects, create black/white paintings from color visuals, create color paintings from black/white visuals, change the orientation of the image, etc. Whatever you can imagine, we can help you design and we will create it for you as an amazing painting that you will be very pleased with. Contact us now to REQUEST A QUOTE.
- Can I request a custom size for my Painting?
Yes, we are happy to take requests for custom sizes. We can paint any image in any size that accommodates the details of the painting. Please email us at firstname.lastname@example.org and let us know which image and what size you would like to order. Contact us now to REQUEST A QUOTE.
- What are the prices to have artwork painted?
BestPriceArt.com’s prices for paintings are very reasonable and affordable. We have the most skilled artists and they do an amazing job. Please either search for the painting you are looking to order and click on the image to see the prices or contact us for prices for custom orders. When reviewing the prices, please remember that our prices include FREE SHIPPING for artwork shipped anywhere and everywhere.
SHOP FOR A PAINTING.
- How much are your prices for custom sizes?
For custom images and/or sizes, prices are calculated based upon the size of the painting. Please contact us with the image and what size you would like to order and we will price your order for you. Contact us now to REQUEST A QUOTE.
- Can I get a price quote before I place my order?
Yes, of course! At BestPriceArt.com, we are always happy to help and you are never obligated to place your order until you confirm that you are ready. REQUEST A QUOTE.
- What if I think I found another Artist who can paint my painting for less?
We know there are many other artists who can paint, but there must be a reason why we are a 3rd Generation Art and Framing Company and why we sell the most Paintings on the Internet. It is because we, as artists, are experts and our quality and customer service is superb. At BestPriceArt.com, our customers are always very happy. Please see what our customers are saying about us. Please visit our CUSTOMER TESTIMONIALS.
At BestPriceArt.com, our paintings are always HAND-PAINTED by REAL ARTISTS. Many other companies and their artists just print the photo on canvas. NOT US! We sell REAL PAINTINGS! Please see our PAINTING PROCESS.
If you think you've uncovered a better deal at another website, please take the Bestpriceart.com challenge…
PLEASE don’t be fooled by others selling for less!
BEFORE you order elsewhere, KNOW what you are ordering.
We recommend that you contact us at email@example.com BEFORE you make a purchase elsewhere because so many times we have heard, “I thought it was the same product and tried the other company and I was not happy at all." At Bestpriceart.com you will ALWAYS be pleased.
If you think you have found the same product for a less expensive price, and can prove that someone else has the same product, all things equal, for less, your painting will be 25% less than the other company.
We are always looking to improve what we do and how we do it. If you are a prospective customer, we would love to hear from you. We are very proud of the business we have built, and excited about what the future will bring.
- Can you email a preview of my painting before my package is shipped?
Yes, we would be happy to help and email a visual for you to preview. Please submit your request to preview your painting at the time you place your order.
- Will the Artist be signing the painting?
Yes, our paintings are signed by the Artist, however at the time you order, you can email us to request for the artist to not sign your painting or to sign your painting on the back.
- If we are submitting our photos to be painted, what are the best photos to submit?
Please submit the highest resolution and the best quality digital visual or photograph. A general rule is that the clearer the original photo, the better the painting.
- What is the best format for emailing our photo?
Please submit your visual in .jpg format if possible. If not, we can also usually use .gif or .bmp formats. The larger the visual, the easier it will be for us as artists to see the details needed to create an incredible painting.
- If I am not sure which photograph I think will make for a better painting, can you help?
Yes, at BestPriceArt.com we would be happy to help. Simply email or mail us your photos and we will have our Design Team make a recommendation as to which photo would be the best. Please remember that you are welcome to submit as many photographs as you would like.
- Can I also request to have something changed in the Painting?
Yes, we are happy to help. When you order, please email firstname.lastname@example.org and let us know exactly what you would like to have changed.
- If we send a black and white photograph, can we have our artwork painted in color?
Yes, that is possible. We just request that you send us details and other visuals with a description about the color tones that you like.
- If we send a color photograph and want the photograph painted in black and white, is that possible?
Yes, since all paintings are custom and made especially for you, we are happy to help with changing the colors.
- In addition to uploading my photos with my order, can I also email photos directly to an email address?
Yes, that would be great. Please email your photos to email@example.com.
- Is it okay to mail a visual?
Yes, absolutely. Please mail your photographs to:
14545 South Military Trail
Delray Beach, FL 33484
When mailing photographs, please enclose your contact information including your name, email address and telephone number, so we can get in touch with you after receiving your photos.
- If I mail my photos, will I get them back?
Yes, we would be happy to mail back your photos.
- Can you frame my Painting for me?
Yes, at BestPriceArt.com, we offer framing for customers who live within the Continental US. We are having a promotion for FREE stretching with ALL framed paintings and also shipping is FREE. To see a sampling of the frames we offer, please FRAME STYLES.
For packages being shipped outside of the Continental US, we can only ship artwork rolled. ALL artwork only is also on a special promotion for FREE shipping anywhere and everywhere.
- How much are your frames?
Each frame is priced differently and the framing price includes hand-stretching, the frame and fit. When you place your painting order through the shopping cart, you will see the framing options and prices.
For custom orders, when your painting is ready, we will email visuals for frames that will look great with your painting.
Please remember that we are having a promotion for FREE stretching with ALL framed paintings and FREE shipping for framed paintings being shipped within the Continental US.
- What is the quality of your frames and your framing?
BestPriceArt.com’s framing is amazing quality… Superior materials! Skilled craftsmanship! Proven durability! Attention to detail! Consistently excellent! To see a sampling of the frames we offer, please VIEW FRAME STYLES.
To start shopping for paintings and framing, please click here: SHOP FOR A PAINTING
- Is someone available to assist me with making my framing selection?
Yes, at BestPriceArt.com, if you need assistance, our friendly and knowledgeable Design Team is always happy to help and guide you through the framing selection. We can be reached 7 days a week by email or by phone. Please feel free to CONTACT US.
- What if I did not see the exact frame style I was looking for?
At BestPriceArt.com our framing selection is an unparalleled, comprehensive collection of frames, including items you can't find anywhere else. From ornate to minimalist, from modern to traditional, we have the right frame for your painting. We are happy to help and we will email visuals to you of other frame styles.
- How long will it take to frame my painting?
Nobody does it faster or better than BestPriceArt.com! Once your painting is dried, our target is to frame your artwork and ship your package within 24 hours.
- What’s your customer satisfaction policy regarding your framing?
You can be assured that we also guarantee our framing too! If there’s a problem with your framing, we’ll do all we can to make it right.
- What size frames do you sell?
Our frames are custom made upon request and we can make any size frame that you are interested in ordering. We can ship framed paintings by UPS or Fedex Ground Service within the Continental US, up to and including 30” x 40” frames. If you are in Florida and can pick-up your framed painting at our framing warehouse, we can custom make larger sized frames for you.
We are having a promotion for FREE stretching with ALL framed paintings and FREE shipping for framed paintings, so if you live within the Continental US, now is a great time to also add framing.
To see some of the frames we offer, please VIEW FRAME STYLES.
If you do not see what you are looking for, please email firstname.lastname@example.org and let us know the style you would like to order and we will email visuals for you.
- How can I confirm the color and details of a frame that I am interested in?
We have made every effort to present the frames as accurately as possible, with high quality photographs and color matching. When you are shopping, please click the link near the frame visual so you can see a close-up of the color and the details of the frame. The color of the product you receive should closely match what you see on your screen. Some frames are hand-finished and are natural wood, so slight variations may occur.
- Do I have to pay for my order in full?
You have the option of only paying a 50% deposit and then the balance when your painting is ready or you can pay for your order in full. Please let us know at the time you place your order by either making your purchase through our shopping cart or emailing us at email@example.com to request an invoice for your 50% deposit.
- What forms of payment do you accept?
BestPriceArt.com accepts all major credit cards including Visa, Master Card, American Express and Discover, Checks, PayPal, Western Union and Money Orders drawn from US funds.
- Is ordering online safe?
With BestPriceArt.com, ordering online is very safe and secure. BestPriceArt.com uses the latest security technology which includes server authentication, message integrity and most important, data encryption.
- What if I am still not comfortable ordering online?
Sure, not a problem at all! We can be reached 7 days a week by email or by phone. Please feel free to CONTACT US.
Shipping and Returns
- Will my Painting be shipped framed or rolled in a tube?
We offer 2 options for shipping your painting:
Rolled: If we ship your painting rolled, it will safely arrive in a custom industry standard shipping tube. For this option, we ship anywhere and everywhere in the world for FREE!
Framed: The second option is to order your Painting Framed and your painting will be shipped professionally packaged and ready to hang. Please note that the largest size oil painting we can ship framed is 30” X 40”. The Framing option is available to customers who are located within the Continental US in which we can ship packages by UPS or Fedex Ground Service. We are having a promotion for FREE stretching with ALL framed paintings and shipping is FREE for framed paintings being shipped within the Continental US.
- We need our painting in a hurry. Can you help?
Please email and let us know your situation and how soon you need your painting. The shipping time depends upon the drying process and where you are located. Please also understand that all of our paintings are oil on canvas and there is a natural drying process that takes place and we need to wait for the paintings to be dried enough to safely ship. The drying process usually takes approximately 1 ½ weeks, sometimes a little less and for some images can take a little longer. It is against our policy to ship paintings before they are ready to be shipped because the artists work very hard on the paintings and the artwork will be damaged if shipped before the paint is dry enough to roll the paintings. Please note that custom orders cannot be cancelled due to delays in the drying process or cannot be cancelled due to shipping delays which are out of our control. We are very reliable and responsible and we do our best to make sure all of our orders are completed and shipped as fast as possible.
- Do you ship worldwide?
Yes, BestPriceArt.com ships paintings FREE anywhere and everywhere. Framed paintings can be shipped for FREE anywhere we can use Fedex and UPS Ground Service. For our International customers, we can safely ship your artwork rolled in a tube.
- Can I ship to a different location?
Yes, we are happy to help. Please indicate on your order form what the Ship to address is.
- Is it true that shipping is FREE for Framed Paintings shipped ground?
Yes, that is correct. If you were originally going to order the painting only, we recommend that you add a frame, and you will receive FREE stretching and FREE ground shipping to anywhere in the Continental US! Please note that the largest size oil painting we can ship framed is 30” X 40”.
- Do you ship by reliable couriers?
Yes, we use UPS or Fedex for US shipments with addresses located within the Continental US. For all other addresses, we use the US Post Office priority service. Sorry that we cannot ship to a Post Office Box, so please make sure that you provide us with a real, physical address for delivery.
- What if my painting is damaged when it arrives?
Please do not worry! We are very responsible and reliable and everything will go smoothly. All of our paintings are shipped insured and in very strong, durable industry standard cardboard shipping tubes or boxes. In the unlikely event that your package arrives damaged, please contact us at firstname.lastname@example.org as soon as possible within 7 days of receipt and we will contact the shipping carrier. In order for the damage to be approved by the shipping carrier, it is imperative that you save the original packaging so the inspector can see the damages and we can make arrangements to have your painting shipped back to us, free of charge, (we pay the return shipping) and we will replace your painting.
- Do you pay for return shipping for artwork?
Shipping Returns is FREE for in stock artwork originally shipped to an address within the Continental US.
We have a 5-Star, 100% Satisfaction Guarantee Policy or FULL MONEY REFUNDS on all unframed in stock artwork. NO RISK! NO SURPRISES! ALWAYS SHOP and BUY with confidence!
At BestPriceArt.com we are totally committed to superb quality products and your satisfaction is 100% guaranteed! All of our customers are always happy with their paintings and we know you will also be very pleased.
We are a 3rd Generation Art and Framing Business and have never had an unhappy customer. That is something nice that we like to share with everyone so that you have complete confidence in purchasing from BestPriceArt.com.
We are a reliable company in the best standing and are rated AAA+++.
We are very confident that BestPriceArt.com's oil paintings are the ABSOLUTE best and we understand that it is difficult shopping on the Internet, which is why we have our great policy.
If you are not completely satisfied with your artwork, please CONTACT US within 7 days of receipt of your package for a Merchandise Return Authorization number. We request that you return your painting within 60 days and you will receive a free replacement or a full refund for the price of the artwork which applies to in-stock, ready-to-ship artwork. Custom orders, custom sizes and framing cannot be cancelled, returned or exchanged. Please note that custom orders are created just for you. Any deviations from the original design must be made at the time the order is placed. When shipping back paintings, please return your item insured and via a traceable method.
- Do you sell Gift Certificates?
Yes, we offer Gift Certificates which make wonderful gifts. People love giving and receiving Paintings as a special gift for any occasion. Remember, a painting lasts forever!
- How can I purchase a BestPriceArt.com gift certificate?
Please CONTACT US to place an order for a BestPriceArt.com’s Gift Certificate through email or by phone.
- Will I receive a receipt for the gift certificate I purchased?
Yes, after you purchase your gift certificate, you will receive a receipt confirmation through email.
- How are Gift Certificates sent?
Gift Certificates can either be mailed or sent electronically via email.
- When do BestPriceArt.com’s Gift Certificates expire?
Our Gift Certificates usually expire 1 year from date of purchase. If you need to extend this, we are happy to help if you could let us know at the time of purchase.
- Do you have any retail locations?
BestPriceArt.com provides all of our services online through our website and we do not operate any retail locations. This enables us to keep our costs low and pass along our savings to our customers. If you live near or you will be visiting our area, you are welcome to contact us and we will schedule a meeting to show you our portfolio and sample paintings.
- Do you have an Affiliate Program?
Yes, we have a very successful affiliate program in which from your website you can refer visitors and receive commissions. Please email email@example.com to learn more about our affiliate program.
- Will you keep all of my information private?
Yes, we keep all of your information private. We do not share any private information with any 3rd party companies. All information gathered is for the sole purpose of processing your order. We respect your privacy and everything is confidential.
- What if I forget my account number and my password?
If you have forgotten your account number and your password, please CONTACT US.
- What if I have a question about my order?
If you have any questions or concerns about your order, please login to your account for details or CONTACT US 24/7.
Question Unanswered? Contact us now!
- If I still have some more questions that were not answered, who should I contact?
We are available 24/7 by either email or by phone. We appreciate all suggestions, comments, and additional questions. Please remember that ALL information is kept private! CONTACT US.